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QIAD | قياد
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Arabic-first customer operations

Every customer conversation, deal and booking in one intelligent workspace.

QIAD unifies your omnichannel inbox, CRM, sales pipeline, bookings and AI agents — configurable for any kind of business, in Arabic and English.

  • Unified inbox for WhatsApp Cloud and Telegram
  • CRM, pipelines, bookings and tasks in one place
  • Per-organization isolation with a full audit log
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Guided onboarding for the first five launch companies.

Product preview: the QIAD workspace, rendered from real interface components with sample data.

A focused launch cohort for five companies

We will configure the workspace with each company, validate its customer workflow and provide direct launch support.

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One workspace instead of five tools

Conversations, customer data, revenue and automation share the same records — so nothing is retyped between systems.

Omnichannel inbox

WhatsApp Cloud and Telegram in a single queue with assignment, SLA timers and full conversation history.

CRM & pipelines

Contacts, companies, leads and deals with configurable pipelines, custom fields and full activity history.

AI agents

Copilot, assisted or autopilot — grounded in your knowledge base, with strict safety controls.

Automation

Trigger-condition-action workflows with execution logs, retries and n8n webhooks.

Bookings

Services, specialists, availability and a public booking page that writes straight into the CRM.

Arabic first

Full RTL layouts, Arabic typography and locale-aware dates and currency — not a translation afterthought.

How teams get started

  1. 1

    Create your workspace

    Guided onboarding sets up your organization, pipelines and team roles in a few minutes.

  2. 2

    Connect a channel

    Add WhatsApp Cloud or Telegram credentials; QIAD verifies the webhook and starts receiving messages.

  3. 3

    Automate the routine

    Let AI draft replies and let workflows assign, tag and follow up — with every action logged.

Isolation and accountability by design

Every table is scoped to an organization and enforced in the database, not only in the interface.

Row-level isolation

Each record belongs to one organization and access is enforced by database policies on every query.

Role-based permissions

Owner, admin, agent and viewer roles are re-checked on the server for every sensitive action.

Encrypted credentials

Channel and payment secrets are encrypted at rest and never returned to the browser.

Audit log

Append-only audit entries record actor, action, entity and outcome with secrets redacted.

Channels and integrations

We label every provider honestly: what runs today, what needs your keys, and what is still on the roadmap.

  • WhatsApp Cloud APICommunication
    Available
  • TelegramCommunication
    Available
  • StripePayments
    Requires setup
  • Custom APICustom APIs
    Requires setup
  • Operational APILogistics
    Requires setup
  • Instagram DirectCommunication
    Requires setup
  • Facebook MessengerCommunication
    Requires setup
  • Evolution API (WhatsApp)Communication
    Requires setup
  • ShopifyE-commerce
    Coming soon
  • WooCommerceE-commerce
    Coming soon
  • MailchimpMarketing
    Coming soon
  • Meta AdsAdvertising
    Coming soon
  • Google CalendarCalendars
    Coming soon
  • ZapierAutomation
    Coming soon
  • Google Analytics 4Analytics
    Coming soon

Automation that actually executes

Workflows run on a queued worker with retries and execution logs — not a diagram that does nothing.

  • Trigger, condition and action steps with per-run history
  • Retries, idempotency keys and failure visibility
  • Outbound webhooks with SSRF protection

Frequently asked questions

Ready to run customer operations in one place?

Create a workspace, connect a channel, and invite your team. Arabic and English from the first screen.

Request launch access Talk to us on WhatsApp